SECONDS SALE
What is the Seconds Sale exactly?
The Seconds Sale is our annual online sale where we offer our perfectly imperfect and discontinued items at 50% off. You'll find great deals on products like our dish towels, totes, sponge cloths, aprons, and more!
This weekend you can shop seconds both online and in person during our Moving Sale located at our DC studio (4300 Georgia Avenue NW Washington, DC, April 11–12, 10am–4pm).
Want to be the first to know about Seconds Sales? Be sure to subscribe to our email newsletter for updates and early access to our sales!
What makes a product a "second"?
Seconds are what we call "perfectly imperfect" products, meaning they may have minor defects or misprints that prevent them from being sold at full price on retailer's shelves. Watch this video to see examples of common imperfections and below are a few more examples. Please note your item may have one of these issues, or another similar imperfection, that makes it ineligible for full-price sale.
• Dish towels may have minor imperfections like frayed edges, small holes, or slight misprints from the screen-printing process.
• Slight fading from display or minor packaging wear from being transported to and from markets.
• We’ve made a few color updates to give our designs a bit more oomph (we’re always looking for ways to improve!). As a result, some items feature previous color versions that are still perfectly good. Below is an example comparing the old and new peach tones of our updated peach towel design.
In most cases, customers say they can't even see the defect, but we want to be upfront to set clear expectations— as we hate to disappoint because there are no returns on sale items.
Will my Seconds Sale products come packaged?
Packaging is not guaranteed on sale items—most will arrive without packaging. Some products may include packaging, but it may be damaged (e.g., spills, bending during transport to and from markets, rips, or fading).
If you prefer items with packaging for gifting, this sale may not be the best fit. You’re still welcome to shop our regularly priced, fully packaged goods alongside your sale items.
Can I exchange or return an item purchased from the Seconds Sale?
All items sold in our Seconds Sale are final sale, sold as-is, and cannot be returned or exchanged.
Are items in my cart reserved during the sale?
Quantities are limited and not guaranteed until you check out. Items added to your cart during the sale are not reserved and may sell out before you complete your purchase. Your order is only confirmed once you have checked out.
When will my sale items ship?
Due to the excess amount of orders we receive during the sale, all orders placed during our next Seconds Sale (April 11-12) will take approximately 5-7 days to ship out.
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ONLINE ORDERS
How long will it take to get my order?
We ship within 3-5 business days of your purchase, and you can choose what shipping option you prefer at checkout if you need it quicker. If your order does not arrive in a reasonable amount of time (depending on your location), please send us an email at hello@theneighborgoods.com and we'll get to the bottom of it.
What is your return policy?
To be eligible for a full refund your item must be unused, in the same condition that you received it, and in the original packaging. You will need to ship back the product(s) to our warehouse within 15 days of your purchase:
The Neighborgoods
Unit LL-03
3342 Bladensburg Road
Brentwood, MD 20722
Customer is responsible for return shipping costs, and you will receive a refund for the product(s) cost once the product(s) are received on our end.
Can I order your products wholesale?
Yes! We'd love to work with you. Click here to check out our wholesale catalog and get your order started.
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PRODUCTS
Where can I find The Neighborgoods products?
You can shop our goods in a few different ways:
1. WEBSITE: You can shop right here on our website conveniently from your home, in your pajamas, or while you're out and about from your phone. We will ship directly to you during our regular business hours Monday through Friday from 9am - 5pm.
2. RETAILERS: You can shop our goods at any of our 900+ retailers across the country, click here to find a store near you. Not all of wholesale partners carry all of our products, so if you're looking for something specific you should call ahead and ask if they carry it.
3. NEIGHBORGOODS DC STORE in REAGAN AIRPORT: As of May 2024, we officially opened a storefront in the DCA Reagan National Airport with our partners W.H.Smith. It is located in Terminal 2, after security, in the National Hall close to the C Gates. Click here to check it out and stop by next time you're traveling through DC.
4. IN PERSON: Last but not least, we participate in a few events throughout the year where you can buy our goods in-person. Be sure to SUBSCRIBE TO OUR NEWSLETTER, follow us on Instagram @theneighborgoodswithlove, and check the EVENTS page on the website to see what we're up to next.
How do I wash my Neighborgoods DISH TOWEL?
Our dish towels are machine washable. To preserve the vibrancy of our screen-printed designs we suggest washing the dish towel in cold water, tumble low or hang to dry.
How do I clean my Neighborgoods SPONGE CLOTH?
Our sponge cloths last for 3-6 months, and you can wash them the in dishwasher (top rack recommended) or washing machine, and hang to dry. Do not put in dryer.