FREQUENTLY ASKED QUESTIONS - The Neighborgoods Skip to content

FREE SHIPPING on orders over $50

FREE SHIPPING on orders over $50



Where is The Neighborgoods Studio located?
The Neighborgoods Studio is located at 4300 Georgia Avenue NW Washington, D.C. 20011 (at the intersection of Iowa and Georgia Avenue), next to the Petworth Neighborhood Library.

What is The Neighborgoods Studio?
This studio space is where we operate The Neighborgoods. A lot happens in this space such as receiving and holding our inventory, packaging up products, brainstorming and designing new ideas. 

It is also where we our team is hard at work fulfilling and shipping all of our ecommerce and wholesale orders to send out to customers like you and our 900+ wholesale retailers across the country.

Can I shop at The Neighborgoods Studio?
Unfortunately, The Neighborgoods Studio is not open to the public, we have a lot going on in the space on a daily basis and honestly just don't have the room or bandwidth as a small business to make it a retail store front.

However, we love being a part of the community and host some Open Studio events throughout the year where you are invited to come in and shop our studio shelves, check out where the magic happens, and meet our team in person.

If you want to be up-to-date on all of our happenings be sure to SUBSCRIBE TO OUR NEWSLETTER, follow us on Instagram @theneighborgoodswithlove, and check the EVENTS page on the website to see what we're up to next.

Can I place my order online and pick it up in person at the studio?
If you’re local, you can use the code PICKUP for free shipping. You can pick up your order at The Neighborgoods Studio Monday through Friday between the hours of 10am - 4:30pm.



Where can I find The Neighborgoods products?
You can shop our goods in a few different ways: 

1. WEBSITE: You can shop right here on our website conveniently from your home, in your pajamas, or while you're out and about from your phone. We will ship directly to you, or if you're local use the code PICKUP for free shipping, and can come pick up your order at our Studio Monday through Friday between the hours of 10am - 4:30pm.

2. RETAILERS: You can shop our goods at any of our 900+ retailers across the country, click here to find a store near you. Not all of wholesale partners carry all of our products, so if you're looking for something specific you should call ahead and ask if they carry it.

3. NEIGHBORGOODS DC STORE in REAGAN AIRPORT: As of May 2024, we officially opened a storefront in the DCA Reagan National Airport with our partners W.H.Smith. It is located in Termninal 2, after security, in the National Hall close to the C Gates. Click here to check it out and stop by next time you're traveling through DC.

4. IN PERSON: Last but not least, we participate in a few events throughout the year where you can buy our goods in-person. Be sure to check out our EVENTS PAGE here to find out where we're popping up next.


How do I wash my Neighborgoods DISH TOWEL?
Our dish towels are machine washable. To preserve the vibrancy of our screen-printed designs we suggest washing the dish towel in cold water, tumble low or hang to dry.


How do I clean my Neighborgoods SPONGE CLOTH?
Our sponge cloths last for several months, and you can wash them to keep clean in between uses.

You can wash in dishwasher (top rack recommended) or washing machine, and  hang to dry, do not put in dryer.





How long will it take to get my order?
We ship within 3-4 business days of your purchase, and you can choose what shipping option you prefer at checkout if you need it quicker. If your order does not arrive in a reasonable amount of time (depending on your location), please send us an email at and we'll get to the bottom of it.


Can I get a refund or exchange my product?

If for any reason you are not satisfied with your product(s) please email within 15 days of receiving.

To be eligible for a full refund your item must be unused, in the same condition that you received it, and in the original packaging. You will need to ship back the product(s) to:
The Neighborgoods
4300 Georgia Avenue NW
Washington, D.C. 20011

Customer is responsible for return shipping costs, and you will receive a refund for the product(s) cost once the product(s) are received on our end.


Can I order your products wholesale?
Yes! We'd love to work with you. Click here to check out our wholesale catalog and get your order started.