OUR POLICIES - The Neighborgoods

SECONDS SALE RULES

• ALL SALES ARE FINAL

• Most sale items will not come with packaging (some may already be in packaging, but it's not the norm)

• Please be aware that we use Shopify for our website and they do not have a cart protection function. So if ou have the last of something in your cart and someone else checks out faster than you that item will leave your cart (sorry, you snooze, you lose!)

• WHAT MAKES SOMETHING A SECOND?

These are products that we like to call perfectly imperfect which means they may contain some of the following defects, or something else not listed, that makes it unable for us to sell at full price.

- Frayed edges on towels or small holes
- Smudged ink in the “blank” areas that rubbed off during the drying process or leaked through the screen during printing
- Extra extra wrinkles in fabric (some wrinkles are natural and okay, some are just too much)
- Slight misprints (some are caused by the wrinkles, some are just caused by the screen printing process)
- Faded colors or dirty from being on display at a market

- Damaged Packaging

RETAIL SHOP

We permanently closed down our retail shop in Shaw, DC in October 2020. You can still shop our goods here on our website or find us in stores across the country.

SHIPPING

All orders* are typically shipped out within 4-5 business days of your order. You will receive a notification by email with tracking once your order has gone out. If your order does not arrive in a reasonable amount of time (depending on your location), please email us at hello@theneighborgoods.com and we'll get to the bottom of it!

*Our ART PRINTS are shipped directly from the printer and will take approximately 2-3 weeks to ship out. They will arrive separately from your other Neighborgoods items.

PAYMENT
The Neighborgoods accepts all major credit cards and Paypal.

RETURNS
We want you to be happy with your purchase! If for any reason you are not satisfied with your product(s) please email hello@theneighborgoods.com within 15 days of receiving for more information on returning or exchanging your order.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a full refund your item must be unused, in the same condition that you received it, and in the original packaging. You will need to ship back the product(s) to our studio within 15 days of your purchase:

The Neighborgoods
4300 Georgia Avenue NW
Washington, D.C. 20011

Customer is responsible for return shipping costs, and you will receive a refund for the product(s) cost once the product(s) are received on our end.

SALE ITEMS ARE NON-REFUNDABLE

SALES TAX
Orders placed within DC will be subject to a 6% sales tax.
We are not required to charge sales tax outside of the District of Columbia.

PRIVACY POLICY
We take your privacy seriously and will never sell or share your information with any third parties.

COPYRIGHT
All designs, content, and photographs on this site are the sole property of Neighborgoods LLC.

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